1. DATA ABOUT THE SERVICE PROVIDER
Székely Sas Kft
Registered office address: 1136 Budapest , Tátra u. 5/ a
TAX number: 23415120-2-41
2. GENERAL TERMS
2.1. The present “Terms and Conditions” govern the use of the accommodation of the Service Provider, and the services it offers.
2.2. The Terms and conditions do not apply to special and individualised offers and conditions, but occasions of special agreements with tour operators and tour organisers under appropriate conditions are not excluded.
3. CONTRACTING PARTIES
3.1. The services are provided by the Service Provider and used by the Guest.
3.2. If the Guest orders relevant services from the Service Provider, then the Guest becomes the Contracting Party. If all conditions are met, the Service Provider and the Guest jointly become contracting parties (hereinafter referred to as Parties).
3.3. If a third party (hereinafter referred to as Agent) orders relevant services from the Service Provider on behalf of the Guest, a separate contract shall govern the terms of cooperation between the Service Provider and the Agent. In this case, the Service Provider is not obliged to verify that the Agent is a legal representative of the Guest.
4. CONTRACT ESTABLISHMENT, RESERVATIONS AND ITS MODIFICATIONS, AND NOTIFICATION REQUIREMENTS
4.1. The Service Provider may make an offer for the Guest verbally or in a written form. When sending the offer, the Service Provider shall indicate its period of validity; the obligation of the Service Provider to that offer shall terminate following the expiration of the defined period.
4.2. The Contract is established when the Guest makes a written or verbal reservation and the Service Provider sends a written booking confirmation. Any reservations, agreements, or modifications given verbally, or any acknowledgement of such given verbally by the Service Provider shall not be considered contractually-binding.
4.3. The Contract shall be valid for a defined period of time, as relevant to the use of accommodation and services.
4.3.1. If the Guest permanently vacates the room prior to the expiration of the defined period of time, the Service Provider is entitled to the full value of services rendered if the Parties have not agreed otherwise. The Service Provider is entitled to sell a vacated room to another customer before the period of time expires.
4.3.2. Any extension initiated by the Guest for the use of accommodation and services requires prior agreement by the Service Provider. In this case, the Service Provider may request an advance payment for services reserved by the Guest.
4.4. The modification of this Contract and/or any amendments require a written agreement signed by both Parties.
5.1. Hotel room rates are on display in the hotel rooms and at the hotel Reception. Price lists for other services are available at the relevant departments of the hotel (restaurant, spa).
5.2. The Service Provider may change advertised prices without prior notice.
5.3. When publishing rates, the Service Provider shall specify the valid, legally-set tax rate in the prices (VAT, Tourism tax) at the time of the offer. The Service Provider may notify the Contracting Party about any surplus amount that arises due to modifications of the relevant tax laws (VAT, Tourism tax), along with prior notification.
5.4. Current discounts and special offers are advertised at www.hotelunicornis.hu.
6. FAMILY DISCOUNTS
6.1. The Service Provider shall announce current family offers at the website indicated in the item 5.4. of the Terms and Conditions.
7. PAYMENT METHODS
7.1. The Service Provider shall claim the value of the services rendered to the Guest after their usage and no later than prior to departure from the hotel. Post-departure payments may be possible in case of an individual agreement. The Service Provider is entitled to issue partial invoices for the services it provides. The Guest can make advanced payments at arrival if wished.
7.2. The Service Provider, for the use of services according to this Contract and as a guarantee for the settlement of the value of such services,
a. may ask for credit card details and reserve an amount of payment for the ordered services on the Guest’s bank account
b. the Service Provider may request a deposit for a part of or an entire amount of the ordered services.
7.3. The Contracting Party may pay a bill in HUF, and/or
a. in EURO. In this case, the conversion and invoicing shall occur at the official, valid foreign exchange rate of the Hungarian National Bank on the Guest’s date of arrival.
b. the Service Provider accepts cashless payments (credit cards, travel vouchers, SZÉP cards, and other methods based on separate agreements: coupons, vouchers, etc.). The Service Provider shall provide an updated list of these at the request of the guest.
8. TERMS AND CONDITIONS OF SERVICE USE
8.1. An individual Guest may occupy the hotel room from 2:00 p.m. at day of arrival (check-in), and may use it until 10:00 a.m. at day of departure (check-out). For groups or conference guests, the check-out times are 10:00 a.m. on the day of departure. The Parties may make a separate agreement different from that indicated here.
9.1. In general, pets may be brought into the accommodation areas of the Service Provider. They may be kept in the hotel room under the Guest’s supervision and may use common areas for the purposes of travelling to and from the rooms, however they are not permitted in other locations (restaurant, wellness centre etc.).
9.2. The Service Provider is entitled to charge a separate fee for accommodation of a pet, and for necessary accommodation clean up after departure.
9.3. The Guest is fully responsible for any damage caused by the pet.
10. CONTRACT TERMINATION
10.1. The Service Provider is entitled to terminate the contract and refuse accommodation and services immediately if:
a. the Guest does not make a proper use of the room or hotel facilities,
b. the Guest behaves in a rude or threatening manner towards the hotel employees, regarding the safety and rules of the hotel, or is under the influence of alcohol or drugs and exhibits a threatening behaviour,
c. the Guest is suffers from an infectious disease,
d. the Guest fails to comply with deposit or payment obligations by the specified date.
10.2. If the Contract between the parties can not be fulfilled due to force majeure reasons, the contract shall be terminated.
11. GUARANTEE OF ACCOMMODATION
11.1. If the hotel of the Service Provider is unable to provide the services appearing in the Contract due to its own fault (e.g. overbooking, temporary operating problems, etc.), the Service Provider is obliged to arrange an immediate accommodation for the Guest.
11.2. The Service Provider is obliged to:
a. provide/offer services appearing in the Contract, at the confirmed price, for the duration determined therein or, until the obstruction has been resolved, another accommodation of the same or higher category. The Service Provider shall bear any and all extra costs of providing a substitute accommodation;
b. contact the Guest to communicate the change of accommodation;
c. provide a free transfer for the Guest to travel to the offered substitute accommodation and to return if needed.
11.3. If the Service Provider fully meets his obligations, and the Guest accepts the substitute accommodation offered to him/her, then the Contracting Party may not subsequently make a claim for compensation.
12. ILLNESS OR DEATH
12.1. If the Guest becomes sick during the period when accommodation and services are used and is unable to act on his own behalf, the Service Provider shall offer medical assistance.
12.2. In case of sickness or death of the Guest, the Service Provider may ask for compensation for any arising costs from the relative or inheritor of the patient/deceased, or from the payer of the bill, with respect to any possible medical or procedural expenses, the value of services rendered prior to death, or any possible damage to equipment or furnishings incurred in connection with the sickness or death of the Guest.
13. RIGHTS OF THE CONTRACTING PARTY
13.1. As the Contract is understood, the Guest is entitled to use the ordered room and related services, while complying with the rules and policies. The Guest is entitled to use other facilities of the hotel (fitness room, wellness centre) in a proper way, and comply with the rules and policies in effect there. The Guest is also entitled to use other services. The prices for these are displayed in a separate price list, which you can find at the place of service provision or at the Reception.
13.2. The Guest may make a complaint in connection with the fulfilment of services rendered by the Service Provider during the time that he/she resides in the accommodation. The Guest is entitled to register his/her complaint in the Guest Book, or request the Service Provider to make a written record. The Service Provider is obliged to investigate the complaint.
14. OBLIGATIONS OF THE CONTRACTING PARTY
14.1. The Contracting Party is obliged to pay the value of services that have been ordered and stated in the Contract and the value of actual services used (restaurant attendance, parking fee, etc.) at the time when services are used, or at departure (check-out) the latest, except if Parties have agreed otherwise.
14.2. The Guest must ensure that any child under 14 that he/she is responsible for resides in the hotel of the Service Provider and uses services of the wellness area under adult supervision only.
14.3. The Guest must not take his own food or drinks into the dining areas of the hotel.
14.4. The Guest must not bring inflammable materials and objects into the hotel and must not smoke inside the hotel facilities.
14.5. The Guest must comply with the rules of use of the wellness area and the fitness centre that are on display in relevant premises.
15. LIABILITY OF THE CONTRACTING PARTY
15.1. The Guest is liable for all damage and loss caused to the Service Provider or to a third party due to the fault of the Guest, his/her companion, or other persons that fall under his/her responsibility. This liability shall prevail even if the injured party has the right to request compensation directly from the Service Provider.
16. OBLIGATIONS OF THE SERVICE PROVIDER
The Service Provider is obliged:
a. to provide accommodations and other services ordered under this contract according to existing regulations and service standards;
b. to investigate the Guest’s written complaint and take the necessary steps to resolve the problem, which must be recorded in writing.
17. LIABILITY OF THE SERVICE PROVIDER
17.1. The Service Provider is responsible for any damage to the Guest within its establishments which resulted due to the fault of the Service Provider or his employees
17.2. The liability of the Service Provider does not extend to damage that occurs due to unavoidable reasons beyond the control of the employees and guests of the Service Provider, or those that the Guest himself/herself caused. The Service Provider is not responsible for damages caused by the Guest under the breach of the code of conduct and hotel policies.
17.3. The Service Provider may designate places in the hotel which the Guest is not allowed to enter. Tthe Service Provider is not liable for any possible damage or injury that may occur in such places.
17.4. The hotel is responsible for facilities regularly used in the wellness area (e.g. bath robes, towels) but not for the Guest’s valuables (e.g. jewellery, phones, personal items).
17.5. The Guest is obliged to report any damage caused to the Hotel, and all necessary information that may clear up the circumstances of damage must be communicated to the hotel staff, or possibly for a police statement or police proceedings.
17.6. The Service Provider shall provide a safe for the Guest. The safe is for the Guest’s exclusive use, thus the Service Provider is not responsible for any valuable items stored there.
18.1. The hotel shall request a lien if the Guest cannot fulfil the payment obligations at a check out time. A lien shall be returned when a full amount is paid and shall be retained if a full payment is not completed.
19. FORCE MAJEURE
19.1. In case of reasons or circumstances (e.g. war, fire, flood, weather conditions, power shortage or strike) which the parties have no control over (force majeure), either party is relieved from fulfilling the obligations of the Contract while the force majeure reason or circumstance is in effect. The Parties agree to make every effort to limit the possibility of the occurrence of such reasons and circumstances to the lowest level possible, and to rectify the damage or delay caused by these as soon as possible.
20. APPLICABILITY OF GENERAL TERMS AND CONDITIONS
20.1. General terms and conditions and hotel rules are clearly stated on the present website and are available at the hotel Reception. By making a reservation, the Guest accepts the General terms and conditions of the hotel.
21. COURT PROCEEDINGS
21.1. Regarding the legal relationship between the Service Provider and the Contracting Party, the provisions of the Hungarian Civil Code shall prevail. Either the Eger City Courthouse or the Heves County Court shall be the exclusive relevant courts for handling of any legal dispute arising from the service contract.